Shipping policy

Thank you for choosing our online shoe store. We want to ensure a seamless and satisfactory shopping experience for you. Please review our shipping policy below:

  1. Processing Time:

    • We strive to process and ship all orders as quickly as possible.
    • Orders are typically processed within 1-2 business days from the date of purchase.
    • During busy periods or promotional events, processing times may be slightly longer. We appreciate your patience during such times.

  2. Shipping Methods and Delivery Time:

    • We offer various shipping methods to accommodate different delivery needs.
    • The available shipping methods and estimated delivery times will be between 4-14 days according to the location.
    • Please note that the estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays may occur due to unforeseen circumstances.

  3. Shipping Charges:

    • Shipping charges are calculated based on the shipping method selected, the destination, and the weight or dimensions of the package.
    • The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

  4. Tracking Orders:

    • Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website.
    • You can use this tracking number to monitor the progress of your shipment.
    • Please note that tracking information may take some time to be updated by the shipping carrier.

  5. Order Tracking and Delivery Updates:

    • We strive to provide you with timely updates regarding the status of your order and its estimated delivery.
    • You may receive email notifications or SMS updates regarding your order, including tracking information and delivery updates.
    • If you have any concerns about the delivery status or need further assistance, please contact our customer support team .

  6. Address Accuracy:

    • It is essential to provide accurate and complete shipping information, including the recipient's name, address, and contact details.
    • We are not responsible for any delays or delivery issues arising from inaccurate or incomplete shipping information provided by the customer.

  7. Delivery Issues:

    • If you encounter any delivery issues, such as non-delivery, lost packages, or damaged items, please contact our customer support team promptly.
    • We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.

Please note that this shipping policy applies to purchases made through our online store. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help!

Note: This policy is subject to change without prior notice. Please refer to the policy in effect at the time of your purchase