Refund policy

  1. Timeframe for Returns and Exchanges:

    • Products can be returned or exchanged within 14 days from the date of delivery.
    • The 14-day period begins on the day you receive the product.

  2. Eligibility for Returns and Exchanges:

    • Only products in their original condition will be accepted for return or exchange.
    • The product must be unused, unwashed, undamaged, and returned in its original packaging with all tags, labels, and accessories intact.
    • We reserve the right to refuse returns or exchanges if the product does not meet the above criteria.

  3. Damaged Products:

    • If you receive a damaged product, please contact us immediately upon receiving it.
    • Provide detailed information about the damage, along with clear pictures of the product and packaging.
    • We will assess the situation and provide you with further instructions for returning or exchanging the damaged product.

  4. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer support team within the 14-day period.
    • You can reach out to us via email, phone, or through our online contact form. Our customer support team will assist you with the return or exchange process.
    • We may require your order number, product details, and reason for the return or exchange, so please have this information ready when contacting us.

  5. Refund and Exchange Options:

    • If you choose to return a product:
      • Upon receiving the returned product and confirming its eligibility, we will process a refund to your original payment method.
      • Please note that shipping costs incurred during the initial purchase will not be refunded.
    • If you choose to exchange a product:
      • We will arrange for the exchange of the product, subject to availability.
      • If the requested exchange product is not available, we will provide you with alternatives or process a refund.
      • Any price difference between the exchanged products may be charged or refunded accordingly.

  6. Return Shipping:

    • Please retain the shipping receipt and tracking number as proof of return.

Please note that this return and exchange policy applies to purchases made through our online store. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help!

Note: This policy is subject to change without prior notice. Please refer to the policy in effect at the time of your purchase.